Signpost 23

In a nutshell:

Factors that are difficult to measure in the workplace are just as important, or more, as those that can be quantified. Not everything valuable can be counted, and not everything measurable is valuable.

Key Chapter: 23

• 23.1 Hard to quantify parameters in the workplace are not less important than those that can be measured. p.81

• 23.2 Not everything that can be counted counts, and not everything that counts can be counted. p.81